InterContinental Hotels

Global luxury hotel and resort chain

InterContinental Hotels

Global luxury hotel and resort chain, InterContinental Hotels asked Norland to consult on the documentation in relation to their babysitting services (0-12 years old) to ensure that what was offered was ‘best in class’ and consistent. Norland provided guidance on: the recruitment and vetting of childcare staff including an outline of the skills and attributes required; procedures for booking babysitting services; safety procedures and a safety pack in relation to babysitting and children’s services. The recommendations Norland made throughout this consultation were rolled out across all of the international hotels and resorts.